After T-Mobile finalized its acquisition of Sprint in the spring of 2020, it converted 5,800 Sprint retail stores that summer. It was an impressive undertaking—especially given certain world-changing events occurring at the same time—and it was only...

As the retail industry experienced shuttered stores, tanked sales, and hobbled development plans, in March 2020, Dutch Bros found itself in a rather inconvenient position. Just two weeks before lockdowns began, the Oregon-based drive-through coffee...

If there are any silver linings to the massive social upheaval of the last few years, one is undoubtedly the renewed focus on Diversity, Equity, and Inclusion (DEI) initiatives across the American corporate landscape. These efforts have yielded...

A recent McKinsey study of 500 CEOs and 5,043 employees confirmed what we all know by now: hybrid models will define the future of work. 

In 2020 Amazon opened its first-ever grocery store, Amazon Fresh in Los Angeles, complete with “Ask Alexa” help stations and Dash Carts that detect each item placed in them. This year the retailer took things to a new level entirely, opening a...

While it’s undeniable the pandemic accelerated the shift to e-commerce — one that will likely sustain — physical retail isn’t going away just yet.