Costs are up, real estate availability is down, materials are in short supply, permitting offices are understaffed, labor is fickle, customers remain wary about in-person shopping: the state of store development could be better, in short, but it...

As the fog of the last few years fades away, retail brands are finally beginning to glimpse an outline of the industry’s future. What they see is a familiar landscape evolving in several directions at once: a little more curbside pickup here, a few...

After T-Mobile finalized its acquisition of Sprint in the spring of 2020, it converted 5,800 Sprint retail stores that summer. It was an impressive undertaking—especially given certain world-changing events occurring at the same time—and it was only...

As the retail industry experienced shuttered stores, tanked sales, and hobbled development plans, in March 2020, Dutch Bros found itself in a rather inconvenient position. Just two weeks before lockdowns began, the Oregon-based drive-through coffee...

If there are any silver linings to the massive social upheaval of the last few years, one is undoubtedly the renewed focus on Diversity, Equity, and Inclusion (DEI) initiatives across the American corporate landscape. These efforts have yielded...

A recent McKinsey study of 500 CEOs and 5,043 employees confirmed what we all know by now: hybrid models will define the future of work.