Kim Lear believes Millennial and Gen Z shoppers want two seemingly incongruous things – a seamless high-tech experience combined with the personal attention offered in a couturier’s salon. Cookie cutter chain stores and megamalls are out. Showrooms...

After a subpar 2016 holiday season, brick-and-mortar retailers have been dealing with their toughest year in over a decade.

In the battle of ecommerce vs. brick & mortar, the challenge of enhancing the customer experience and maintaining service standards, while expanding into new markets, is keeping three diverse brands on their toes.

In a fast-moving discussion at RetailSpaces 2015, Darden Restaurants’ Todd Taylor and Walgreens’ Steve Lamontagne shared practical, in-depth thoughts on successfully managing large portfolios of assets.

“You wouldn’t think J.Crew and KFC have anything in common, but evidently, they do.” This quote from Mick McConnell, global director of Chipotle’s retail design team, was made at the conclusion of the inaugural RetailSpaces retreat last month in Key...